By Nation Reporter
BARCLAYS Bank Zambia is committed to delivering exceptional customer services to communities it operates from through the shared growth strategy, says managing director Saviour Chibiya.
Mr Chibiya said Barclays would continue to be a pioneer on the financial market through investment in technology to ensure that customers enjoyed the latest product and service offerings on the market.
He was speaking during the launch of the bank’s portable wireless device called the Mobile Point of Sale (mPOS) which allowed its customers to make payments using a debit, prepaid or credit card.
Mr Chibiya said the introduction of the mPOS was a testimony to the bank’s commitment to being a customer focused organisation, adding value to communities it operated from through the shared growth strategy.
The mPOS was similar to the existing Point of Sale (POS) machines, but added the convenience of being mobile making it suitable for business start-ups, mobile workers, trade people and small or mobile premises.
Mr Chibiya explained that the bank would continue to invest in technology and engage with various stakeholders so that customers enjoyed world class banking solutions which met their desired needs.
“Through our commitment of being an industry leaders and providing customers with innovative banking solutions, Barclays is excited to introduce the mPOS machine. This is the latest payment solution on the market, which is straightforward, convenient, secure and reliable, giving customers flexible payment modes,” he said.
Mr Chibiya said some of the bank’s latest services included deployment of paperless banking across its branch network which enabled customers to enjoy quicker and seamless services.
Meanwhile the bank says it has not experienced any undue stress on its portfolio for Non-Performing Loans (NPL) which as they are within the banks’ budget.
“Our non-performing loans are within the limits that we have set within our portfolio. We do on occasion see customers for different reasons being impacted and having difficult to pay their facilities,” he said.
Mr Chibiya emphasised that his bank had managed to maintain the NPL at reasonable limits, hence not experiencing undue stress on its portfolio.
He also said his bank would continue to invest in key economic sectors in ensuring that it contributed to the national growth while providing better services to its customers.
“We continue to invest in key economic sectors because we want to diversify the business and as you know we deal with retail customers and Small and Medium Enterprises (SMEs),
“Our strategy in the country has remained intact. We have continued to invest in our product and services. We have seen quite a good growth in our business coming from last year into this year,” he said.