THREE water utility companies on the Copperbelt have been directed to improve water supply and sanitation to their customers.
National Water Supply and Sanitation Council (NWASCO) public relations and communication officer Rose Tembo said Nkana, Mulonga and Kafubu water and sewerage companies failed to adhere to regulatory guidelines and standards in the provision of water supply and sanitation services.
Ms. Tembo said NWASCO recently conducted a comprehensive inspection of Mulonga, Nkana and Kafubu water and sewerage companies which covered Mufulira, Chililabombwe, Chingola, Kitwe, Kalulushi, Chambishi, Ndola, Luanshya and Masaiti.
She said the inspection was aimed at checking compliance to processes and procedures in commercial, financial, procurement and human resources management departments and it revealed areas of non-compliance and issues of concern by the three utility companies.
NWASCO has since directed the three utilities to among others address issues identified. Ms. Tembo said Nkana Water and Sewerage Company has been directed to improve water supply to CEC Village, Kataga Street, Mindolo West 2nd to 6th Street, portions of Chamboli and Luangwa townships and start billing the over 400 customers who are not being billed including those in Magum township.
She said Nkana Water should ensure that the challenges of sewage flooding in Kalulushi were eradicated.
Ms. Tembo has directed Kafubu Water and Sewerage Company to ensure bills were distributed to all customers in Ndeke and Kariba townships of Ndola to improve the company’s revenue in line with tariff projections.
She has also called on the company to immediately improve the processing of new connections to ensure that the stipulated time frames in the service level guarantees were complied with and also to speedily address the numerous leakages across Chingola.
Ms Tembo said the water company should restore supply to Kawama township which was cut off and improve water supply in Chabanyama and Twatasha townships in areas where supply hours were below guaranteed levels.
And Ms. Tembo has appealed to customers to hold water companies accountable and ensure that complaints were resolved quickly as stipulated in the service level guarantees and that unresolved complaints should be reported to NWASCO, using the toll free line 5252.