SOME health workers at Lusaka’s Chingwere clinic have been accused of ill-treating clients.
Several residents who sought anonymity said the service delivery by some health personnel at the clinic was poor, describing some of the workers as lazy and unconcerned towards their work.
Ms. Tizaona Banda, a resident, claimed that she was mistreated two days ago by nurses who were on duty.
“The nurses here are so rude and they have bad attitude towards patients. I was there recently and I was so shocked with the way I was responded to by the nurses when I enquired about a certain service. It’s like they don’t know that their job is to attend to people,” Ms. Banda said.
Another resident Martha Kombe said it was sometimes difficult to find health personnel at the clinic.
She called on senior staff at the Ministry of Health to regularly monitor staff at the clinic to ensure that residents received good service delivery.
“The situation is so pathetic, sometimes we don’t even see the nurses; patients go back home without being attended to.
Some of the nurses are not doing a good job, so we urge the Government to monitor the clinic and see what we are talking about,” she said.
But when contacted for a comment, Lusaka provincial medical officer Kennedy Malama could not confirm the allegations, as he was not aware of any complaints.
Dr. Malama said his office had not yet received verbal or written complaints from the residents on the alleged misconduct of some nurses.
However he promised to act once the allegations were proved true.
“My office is not aware that this is happening, but we will pick it up and do an investigation. If the allegations turn out to be true, we will then take action,” Dr. Malama said.