SHOPRITE customers should demand to see a manager once they learn that a product has a different price at the till from the one at the shelf to avoid misconception, says company general manager Charles Bota.
Mr Bota said in an interview that most chain stores were computerised and updated with prices for goods which may not have been updated at the shelves.
He explained that it was possible to have two prices for one product especially when the price at the shelves was not updated to match the one at the till which was computerised.
“What it is now is that most chain stores are computerised and you may find that the stock managers forget to change the price on the shelve to match the one in the computer,
“It is very possible to have two prices and that happens but what we do as Shoprite is that we encourage our customers ensure that the price they see at the shelves is the one they pay at the till,” he said.
Mr Bota encouraged Shoprite customers to demand seeing a manager or anyone in charge whenever they were in such a situation to ensure they paid the price they saw at the shelves.
“They have to demand at the till to see the manager when the prices at the tills are different from the one at the shelves,
“So yes it does happen and the prices may have changed at the till in the system and yet we forgot to change the price tag at the shelves. Make sure that the price you see is the price you pay,” he said.
Meanwhile, Mr Bota thanked Shoprite customers for supporting the chain store at the time the economy had strong headwinds.
Mr Bota revealed that Shoprite had huge support from its customers in 2015 than it had in 2014 despite the economic challenges.
“We had even more customers in 2015 compared to the other year, when we compare year by year, that gave us a lot of encouragement with the challenges which were there,
“As you know the depreciation of kwacha, power simpletons you know our suppliers down some of their production hours and a lot of challenges with increased prices,” he said.
Mr Bota also said the chain store was currently only importing 15 to 20 percent of its products while about 80 to 85 was sourced locally.
“20 years ago we were importing on an overall of foods and non-foods around 80 per cent to 85percent and about 15 to 20 percent is what we were buying locally because there is not much to buy,
“On our total table about 70 percent is what we get local and that is not only for products on the shelves but also stationary so 70 percent is local and 30 percent is what we import,” he said.