ZESCO is a different company now to what it was when the new management took over in 2011, newly appointed acting managing director Victor Mundende has said.
Mr. Mundende, who took over from Cyprian Chitundu last month said his target was to transform the organisation and position it for growth.
“We have to set out strategies to address the challenges the company is confronted with. Our ambition is to transform Zesco into a high performance organisation and position it for growth. Whilst we have made some strides in realizing some of our goals, a great deal of work still remains ahead of us. We therefore need to continue putting the building blocks in place to ensure that the company moves on,” said Mr. Mundende.
Mr. Mundende said the company was facing many challenges in its effort to put up high quality performance and position itself for growth.
He said as a business entity, Zesco was facing several challenges which had affected the growth of the company and service delivery to the end user.
Mr. Mundende explained that the performance of the power delivery infrastructure continues to be a source of concern, particularly for the transmission and distribution system of electricity.
“We are faced with the capacity constraints. There are also challenges related to delays in resolution of faults and load shedding arising out of the extremely narrow gap between power supply and demand. All transmission projects are late and we therefore require doubling up our efforts in order to minimize the delays in completion of the transmission projects,” said Mr. Mundende.
He said the company needed to work hard to clear the backlog in connecting new customers, adding that sometimes customers had to wait for several months before supply of electricity could be given.
“These issues are making the customer and shareholder to have negative perception on the performance of the company. Further, we need to improve the service to our customers in terms of attitude and timely response by our frontline staff,” said Mr. Mundende.
Mr. Mundende said there was need for the company to keep promises to customers by responding to faults on time and connecting the supply on time.
“We have also noted with concern our poor safety statistics particularly in the distribution. We need to be mindful of the dangers that our product poses to ourselves and customers alike. We should therefore ensure that in the conduct of our business, no operating condition or urgency of service justifies exposing anyone to the negative risks associated with electricity or cause damage to equipment,” he said.
Mr. Mundende reminded the workers that the institution was financially overburdened after Government refused the company to adjust electricity tariffs upwards.
“This is more so that Zesco is currently overburdened with the many projects we are implementing to revamp and expand our power delivery infrastructure countrywide. We shall however continue to engage the regulator and Government to lobby for support on the issue of tariffs. But we also need to work hard and dismantle the debt,” he said.