ZESCO has advised its customers to ensure they buy enough electricity tokens during this election’s period because all its customer care centres will remain closed to enable its employees participate in the presidential elections.
According to a notice sent to its customers through the mobile phone text message service, customers have been advised to buy enough prepaid units to avoid blackouts.
The power utility company says customers should ensure they have enough electricity units to get them through to Wednesday when business shall resume.
“ZESCO wishes to inform you that all customer service centres shall remain closed on the voting day to allow our members of staff to exercise their right to vote in line with the declaration of January 20, 2015 as a public holiday by acting President Guy Scott,” the notice read.
This notice comes following Government’s decision to declare Tuesday as a public holiday to enable workers of various industries to participate in the national event, including essential workers who should draw up alternating work schedules to avoid being left out.
But some Lusaka residents have criticized the decision to close the customer care service shops on election day because it would leave some customers in the dark.
Ms Josephine Mwape of Chilenje said it was wrong for ZESCO to impose a closure on customers who had the right to service.
Ms Mwape said it was not right for the power company to decide when customers should buy units when theirs was to find ways of providing the service.
“It is not fair that the power company should begin to dictate what time the customers should be buying prepaid power units, moreover it is not easy to find money,” she said.
Ms charged that while other essential workers were finding ways of providing service to the public, it was disheartening to see the power utility company failing to meet its obligation.
She has since called on the company management to rethink its decision and deliver the customer care services to its customers without undue disruptions, describing the move as a lame excuse in their line of service.